LIFERPAL

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Privacy Policy

Effective Date: July 13, 2026

LIFERPAL M D SA DE CV (“we,” “our,” or “us”) operates the ecommerce website www.liferpals.com (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information You Provide to Us

We collect information that you voluntarily provide when you interact with our online store. This includes:

  • Identity Data: First name, last name, and usernames.
  • Contact Data: Billing address, shipping address, email address (wavepet@liferpals.com), and telephone number (+(52)33 31655117).
  • Financial Data: Payment card details, bank account information, and billing details (processed securely through third-party payment gateways).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Profile Data: Your account credentials, purchase history, product reviews, and preferences.

Information Collected Automatically

When you navigate through the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Data: Details of your visits to our Site, including traffic data, location data, logs, and resources accessed.
  • Device Data: Information about your computer, mobile device, and internet connection, including your IP address, operating system, and browser type.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your shopping experience, remember your cart items, and analyze site traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to provide a seamless shopping experience and maintain our operations. Specifically, your data is used to:

  • Process, fulfill, and ship your orders for kitchen textiles.
  • Process payments and prevent fraudulent transactions.
  • Manage your customer account and provide user support.
  • Communicate with you regarding order updates, delivery tracking, and administrative notices.
  • Send you promotional materials, newsletters, and special offers (where you have consented to receive them).
  • Optimize and improve our website functionality, product offerings, and overall customer experience.
  • Comply with legal obligations, enforce our website policies, and protect our business interests.

3. How We Share and Disclose Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties to facilitate our business operations:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing, shipping and logistics (for deliveries across Mexico and internationally), marketing assistance, web hosting, and data analysis.
  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental authorities, or if we believe such action is necessary to protect the rights, property, or safety of LIFERPAL M D SA DE CV, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of company assets, customer information may be transferred to the acquiring entity.

4. Cookies and Third-Party Tracking

Our Site uses cookies to track shopping cart contents and analyze user behavior.

  • Essential Cookies: Necessary for the website to function properly (e.g., keeping items in your shopping cart).
  • Performance and Analytics Cookies: Help us understand how visitors interact with the site, allowing us to fix bugs and improve layout.
  • Advertising Cookies: Used to deliver relevant advertisements to you based on your browsing history.

You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, please note that some parts of this Site may become inaccessible or fail to function properly.

5. Data Security

We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Online payment transactions are encrypted using secure socket layer (SSL) technology and handled by PCI-compliant payment gateways.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or commercial laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information under applicable local privacy laws (including Mexico’s Ley Federal de Protección de Datos Personales en Posesión de los Particulares):

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct incomplete, inaccurate, or outdated information.
  • Right to Cancellation/Erasure: You can request that we delete your personal data under certain conditions.
  • Right to Opposition/Object: You can object to the processing of your data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the contact details provided in Section 10 below. We will respond to your request within the timeframe required by applicable law.

8. Children’s Privacy

Our Site is intended for adult audiences and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take immediate steps to delete such data from our servers.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted directly on this page with a revised “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact our data privacy team:

  • Company Name: LIFERPAL M D SA DE CV
  • Physical Address: Calle Industria del Vestido No. 2356, Industrial Zapopan Norte, Zapopan, Jalisco 45130, Mexico
  • Contact Email: wavepet@liferpals.com
  • Telephone Number: +(52)33 31655117