Effective Date: July 13, 2026
At LIFERPAL M D SA DE CV (“we,” “our,” or “us”), we take great pride in the quality and craftsmanship of our premium kitchen textiles. We want you to be completely satisfied with your purchase from liferpals.com. If you are not entirely happy with your order, we are here to help you resolve the issue through our structured return and exchange framework.
Please read this policy carefully before making a purchase. By placing an order on our Site, you agree to the terms outlined below.
1. Strict “No Refund Without Return” Policy
To maintain fairness, prevent fraudulent activities, and keep our product prices affordable for all home cooks, we strictly do not offer “Refund Only” (refunds without returning the physical item) under any circumstances.
- Mandatory Return Requirement: We do not issue refunds, store credits, or replacements for any product unless the physical item is successfully returned to our facility and undergoes a thorough inspection.
- No Product Keeping: Customers cannot keep the product and receive a monetary refund simultaneously. If you request a refund or an exchange, you must ship the item back to us following the procedures outlined in Section 4.
- Damaged or Defective Items: Even if an item arrives damaged, defective, or different from what you ordered, a physical return or official inspection process is still strictly required before any financial compensation or replacement can be authorized.
2. Return Eligibility Window
We offer a 30-day return window for eligible products.
- To qualify for a return, your item must be sent back to us within 30 calendar days from the exact date of delivery.
- Any return request submitted after this 30-day window will be automatically rejected, and the sale will be considered final.
3. Condition of Returned Items
To receive a refund or exchange, returned kitchen textiles must meet strict quality control standards. Items that do not meet these criteria will be sent back to the customer at their own expense, and no refund will be issued.
- Unused and Unwashed: Items must be in their original, brand-new condition. They must not have been used for cooking, cleaning, or staging, and they must never have been washed.
- Original Packaging: All items must be returned in their original packaging, including all original tags, inserts, labels, and protective plastic wrappings.
- Free from Damage and Odors: Returned items must be free from stains, tears, kitchen grease, pet hair, perfume, smoke, or any other signs of wear and tear.
4. How to Initiate a Return
If you wish to return an item, you must follow our official return procedure. Do not ship items back to our address without prior authorization, as unauthorized packages will be rejected.
- Contact Support: Email our customer service team at wavepet@liferpals.com or call us at +(52)33 31655117. Provide your full name, order number, and the specific reason for the return.
- Review and Approval: Our team will review your request. If eligible, we will issue a Return Merchandise Authorization (RMA) number and provide the designated return shipping address.
- Pack and Ship: Securely pack the item in its original packaging. Write the RMA number clearly on the outside of the box. Ship the package using a reliable local postal service or courier that provides tracking numbers.
5. Shipping Costs for Returns
- Customer Responsibility: Unless the return is due to our verified error (such as sending the wrong item), the customer is fully responsible for paying all return shipping fees. Shipping costs are non-refundable.
- Tracking Required: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged in transit back to our warehouse.
6. Inspection and Refund Processing
Once your return package arrives at our facility, it will undergo a formal inspection by our quality assurance team.
- Inspection Timeline: Please allow 5 to 7 business days from the date we receive your package to inspect the condition of the items.
- Approval Notification: We will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
- Refund Issuance: If your return is approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, debit card, or third-party payment gateway).
- Processing Time: Please note that it may take an additional 5 to 10 business days for the refunded amount to officially post to your bank or credit card account, depending on your financial institution’s processing policies.
7. Exchanges
We only replace items if they are defective, damaged during initial transit, or if the wrong product was shipped. If you need to exchange an item for the exact same product, send an email to wavepet@liferpals.com. Just like standard refunds, an exchange will only be dispatched after the original, incorrect, or defective item has been returned and inspected at our warehouse.
8. Non-Returnable and Final Sale Items
The following categories of items are strictly excluded from our return policy and cannot be refunded or exchanged:
- Custom-made, personalized, or altered kitchen textiles.
- Bulk commercial or restaurant orders that have been custom-sourced.
- Items purchased during clearance events, end-of-season warehouse sales, or marked explicitly as “Final Sale.”